Terms of service

These Terms of Service govern your use of http://the-secret-spark.net (the "Site") and any purchases you make through it. By accessing or using the Site, you agree to be bound by these terms. Please read them carefully.

1. Overview

This Site is operated by SKP Commerce Limited, a private company registered in Hong Kong (Business Registration Number 77867847), trading as "The Secret Spark." Throughout the Site, the terms "we," "us," and "our" refer to The Secret Spark. We offer this Site, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Eligibility

By using this Site, you represent that you are at least the age of majority in your jurisdiction (18 years old in most U.S. states) and that you have given us consent to allow any minor dependents to use this Site. You may not use our products for any illegal or unauthorised purpose.

3. Products and Pricing

All prices on the Site are listed in U.S. Dollars (USD) unless otherwise stated. We reserve the right to modify product prices at any time without prior notice. Prices in effect at the time of order placement apply to that order.

We make every effort to display the colours and details of our products accurately, but we cannot guarantee that your screen will display them exactly as they appear in person. Slight variations in colour, texture, and finish are normal, particularly for handmade or natural-material items.

Product availability is subject to change. In the rare case that an item becomes unavailable after you place an order, we will notify you promptly and offer a full refund or, if you prefer, a substitute item of equal value.

4. Orders and Payment

By placing an order, you are making an offer to purchase the items in your cart at the prices listed. We reserve the right to accept or decline any order. Orders are confirmed by email shortly after payment is processed successfully.

We accept major credit and debit cards and other payment methods displayed at checkout. All payments are processed securely through our payment provider. We do not store full payment card details.

We may decline or cancel orders if we suspect fraud, if the order violates these Terms, if we are unable to ship to your address, or if a product was listed in error (including pricing errors). In such cases, any amount charged will be refunded in full.

5. Shipping

Shipping terms, costs, and delivery times are described in our Shipping Policy. By placing an order, you agree to the terms of that policy, including the flat shipping rate of $12.99 USD per order and estimated delivery times of 2 to 4 business days from dispatch.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy. By placing an order, you agree to those terms, including the 30-day return window and eligibility requirements.

7. Accuracy of Information

We do our best to ensure that the information on this Site is accurate, complete, and current. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and to update or change information at any time without prior notice, including after you have placed an order. We are not obligated to update information on the Site except as required by law.

8. Intellectual Property

All content on this Site — including text, graphics, logos, images, product photography, and software — is the property of SKP Commerce Limited or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or republish any content from the Site without our prior written permission.

9. User Conduct

You agree not to use the Site to:

  • Engage in any unlawful activity
  • Harass, abuse, or harm another person
  • Submit false or misleading information
  • Upload or transmit viruses or any other type of malicious code
  • Collect or track the personal information of others
  • Spam, phish, pharm, pretext, spider, crawl, or scrape
  • Interfere with or circumvent the security features of the Site

We reserve the right to terminate your access to the Site for violations of these terms.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site. Links are provided for convenience only.

11. Disclaimer of Warranties

The Site and all products are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as otherwise required by applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, SKP Commerce Limited, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Site or any products purchased through it. Our total liability for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless SKP Commerce Limited, its directors, employees, and affiliates from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

15. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of the Site after any changes constitutes acceptance of those changes.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms — such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Contact Information

Questions about these Terms of Service should be sent to:

SKP Commerce Limited
Email: info@the-secret-spark.net
Phone: +1 774-227-1459
Registered Office: Room 06, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Business Registration Number: 77867847

Last updated: May 2026