Privacy policy

This Privacy Policy describes how The Secret Spark ("we," "us," or "our") collects, uses, and protects your personal information when you visit, interact with, or make a purchase from http://the-secret-spark.net (the "Site"). We take your privacy seriously and only collect the information we need to operate our business and serve you well.

Information We Collect

Information you provide directly

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Your name
  • Billing address and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment provider — we do not store full payment card details on our servers)
  • Order history and product preferences

We refer to this information collectively as "Order Information." When you contact us, sign up for our newsletter, or create an account, we may also collect any information you choose to provide.

Information collected automatically

When you visit the Site, we automatically collect certain information about your device and your interaction with the Site, including IP address and approximate location, browser type and version, operating system, time zone setting, pages viewed and time spent on each page, referring website or source, and cookies installed on your device. We refer to this as "Device Information." It is collected using cookies, log files, web beacons, and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Fulfil your orders — process payments, arrange shipping, generate invoices and order confirmations
  • Communicate with you — send order updates, respond to enquiries, provide customer support
  • Screen for fraud and risk — protect you and us from unauthorised transactions
  • Improve our Site and services — understand how customers use our Site so we can make it better
  • Marketing — with your consent, send you news about new products, promotions, and offers (you can unsubscribe at any time)
  • Comply with legal obligations — meet our regulatory, accounting, and tax obligations

Sharing Your Information

We share your personal information only with trusted third parties who help us operate our business, and only as needed to provide our services to you. These include:

  • Shopify — our e-commerce platform, which hosts our online store
  • Payment processors — to process your payment securely
  • Shipping carriers — to deliver your orders
  • Email service providers — to send order confirmations and (with consent) marketing emails
  • Analytics providers — to help us understand how the Site is used

We may also disclose your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or to protect our rights. We do not sell your personal information to third parties.

Cookies

Our Site uses cookies and similar tracking technologies. Cookies are small data files placed on your device. We use them to:

  • Keep your shopping cart working as you browse
  • Remember your preferences and settings
  • Understand how our Site is used so we can improve it
  • Deliver relevant advertising (only with your consent where required)

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality, including your ability to complete a purchase.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain uses of your information
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@the-secret-spark.net. We will respond within 30 days.

For California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information, including the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@the-secret-spark.net.

Data Retention

We retain your Order Information for our records as required to comply with legal obligations and to manage potential disputes, typically for a period of seven years from the date of your last order, unless we are required by law to keep it longer.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment data is processed through PCI-DSS compliant payment providers using industry-standard encryption.

That said, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post any changes on this page with an updated revision date.

Contact

For questions about this Privacy Policy or our data practices, please contact:

SKP Commerce Limited (operator of The Secret Spark)
Email: info@the-secret-spark.net
Phone: +1 774-227-1459
Registered Office: Room 06, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong