Contact information

We'd love to hear from you. Whether you have a question about an order, need help choosing a piece, or just want to share feedback, we're here.

Customer Support

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We aim to respond to all email enquiries within one business day. During busy periods (holidays, sales events) responses may take slightly longer, but we always get back to you.

Email: info@the-secret-spark.net
Phone: +1 774-227-1459
Website: http://the-secret-spark.net
Hours: Mon–Fri, 9:00 AM – 6:00 PM EST

Order Enquiries

For questions about an existing order — tracking, delivery, returns, or exchanges — please include your order number in your email. This helps us help you faster. You can find your order number in the confirmation email we sent at the time of purchase.

Wholesale & Partnerships

If you're interested in stocking The Secret Spark in your store, collaborating on a project, or exploring a partnership, please send us an email with details about your business and we'll be in touch.

Press & Media

For press enquiries, product features, or interview requests, please email us with "Press" in the subject line and we'll route your message to the right person.

Registered Office

The Secret Spark is operated by SKP Commerce Limited, a Hong Kong registered company.
Registered office: Room 06, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong.
Business Registration Number: 77867847.

Please note: our registered office is a corporate address and does not handle customer enquiries, returns, or walk-ins. All customer correspondence should go through the email and phone number above.